Buy with confidence because you have 30-days to change your mind
Peace of mind
Order any product today, knowing you can send it back for any reason
You have 30-days from the day your item was delivered to change your mind
If you change your mind, send it back to us for a refund or replacement
How it works
Our 30-Day Money Back Guarantee Program
You can buy from us with complete confidence because you have 30-days to change your mind.
Maybe you changed your mind. Or the goods you ordered weren't actually what you wanted.
Whatever the reason, you can send it back. And we'll refund or replace it.
All our products come with our 30-day money back guarantee program, giving you peace of mind.
Here's how it works:
- We deliver what you ordered
- If it's not what you want, tell us within 30-days
- Let us know if you want a refund or something else
- You send the goods back to us within 14-days
- We refund or replace what you paid for it
Frequently Asked Questions
Still Got Questions? Here are some more answers
Can I get something else instead of a refund?
Yes, you can. Just let us know what you’d like and we’ll refund or charge you the difference, depending on the price.
Is it 30 calendar days or working days?
The 30-days are calendar days. And starts on the day you receive your items.
What happens after the 30-days are up?
You are still covered by your warranty. And if your item develops a fault you're still entitled to a repair or a replacement under the terms of the warranty.
How do I get in touch with you?
You can email us at email@example.com or call the team on 01305 237969. It's important you have your order number to hand to help us assist you.
When do I get my refund?
You'll get your money back within 14 days of us having received the goods back from you.
I paid extra for delivery - will I get that refunded?
If you paid for your delivery, we will refund our basic delivery charge.
Do I have to pay to return the goods?
Unless the goods are faulty, it's your responsibility to pay for their return. We'll help you arrange a courier for larger items if required.
Someone else bought the goods, can I still return them?
Unfortunately, we can only accept returns from the person we sold them to.