If it’s not what you want you can send it back
You can buy from us with complete confidence because you have 30 days to change your mind and send it back.
Whatever the reason.
Maybe you changed your mind. Or the good you ordered weren’t actually what you wanted.
Whatever the reason, you can send it back. And we’ll refund you.
Here’s how it works:
- We deliver what you ordered.
- If it’s not what you want, tell us within 30 days.
- Let us know if you want a refund or something else.
- You send the goods back to us within 14 days.
- We refund what you paid for it.
Still got questions? Here are some more answers.
Can I get something else instead of a refund?
Yes, you can. Just let us know what you’d like and we’ll refund or charge you the difference, depending on the price.
Is it 30 calendar days or working days?
The 30 days are calendar days and Day 1 is the day you receive it. So if you receive your order on, say, 26 March, you have until 24 April to let us know that you want to return it.
What happens after the 30 days are up?
If the goods are faulty you’re still entitled to a repair or replacement under the terms for the warranty, which could be 12 or 24 months depending on the items.
How do I get in touch with you?
If you’ve decided to return the goods, email us at email@example.com. Send us your order number, the name of the product you want to return and the reason why.
When do I get my refund?
You’ll get your money back within 14 days of us having received the goods back from you, or you providing proof of return (such as a proof of postage receipt), whichever is sooner.
I paid for enhanced delivery - will I get that refunded?
If you paid for your delivery, we will refund our basic delivery charge.
Do I have to pay to return the goods?
Unless the goods are faulty, it’s your responsibility to pay for their return. We’ll help you arrange a courier for larger items.
Someone else bought the goods, can I still return them?
Unfortunately, we can only accept returns from the person we sold them to.
Have you still got questions? Message us.