If you feel that we let you down
We want to fix the problem
Sometimes things go wrong. If they have, we’re sorry about that and we want to work on putting it right.
Let us know as soon as possible
The sooner you get in touch with us, the sooner we can look into the problem and decide how we might be able to fix it.
Get in touch with us by:
- Phone - 01305 237969
- Email - firstname.lastname@example.org
We will acknowledge receipt of your complaint within 1 working day.
Help us to help you
You will get a faster resolution to your problem if you can provide us with detailed information when you first get in touch. Here’s what we’d like to know:
- Your order number
- The nature of the problem (faulty product, poor service etc)
- The date the problem occurred or you first became aware of it
- A description of what happened
- The wording of any error or warning message you may have received
Don’t worry if you can’t get all this information - it’s still important that you get in touch with us so we know there’s a problem.
We aim to respond to your complaint in detail within 14 days.
If you’re unhappy with our response to your problem
Do you want to talk to someone more senior about your complaint? If you’re unhappy with our initial attempts to resolve it, ask for it to be passed to our Operations Director.